terms of service

terms of service

 

offside desportos

last updated: 08/05/2026

introduction

welcome to offside desportos! the terms "we", "us" and "our" refer to offside desportos. offside desportos operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "services"). offside desportos is powered by shopify, which enables us to provide the services to you.

the following terms and conditions, together with any policies referenced herein (these "terms and conditions" or "terms"), describe your rights and responsibilities when you use the services.

please read these terms and conditions carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

by visiting, interacting with or using our services, you agree to be bound by these terms and conditions and our privacy policy privacy policy. if you do not agree to these terms and conditions or privacy policy, you should not use or access our services.

1. service provider identification

in compliance with decree-law no. 7/2004, of 7 january, and decree-law no. 24/2014, of 14 february, we identify below the entity responsible for this online store:

name: Offside Desportos
address: Rua Damião de Góis, Maximinos, 4700-028 Braga, Portugal
tax id (PT VAT): PT519409078
email: geral@offsidedesportos.com
phone: +351 933 137 544

2. user access and account

by agreeing to these terms and conditions, you represent that you are at least 18 years of age or the age of majority in your jurisdiction of residence, and that you have given your consent for any minors under your responsibility to use the services on devices you own, purchase or manage.

to use the services, including browsing our online stores or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. you represent and warrant that all information you provide is correct, current and complete, and that you have all necessary rights to provide it.

you are solely responsible for the security of your account credentials and for all activity on your account. you may not transfer, sell, assign or license your account to any third party.

3. our products

we have made every effort to provide an accurate representation of our products and services in our online stores. however, colours or product appearance may differ from how they appear on your screen, due to the type of device used and its settings.

we do not warrant that the appearance or quality of any products or services purchased will exactly match your expectations or be identical to what is displayed in our online stores.

all product descriptions are subject to change at any time without notice, at our sole discretion. we reserve the right to discontinue any product at any time and to limit the quantities of any products offered.

4. orders

when you place an order, you are making an offer to purchase. offside desportos reserves the right to accept or decline your order for any reason, at its discretion. your order is not accepted until offside desportos confirms acceptance. we must receive and process your payment before the order is accepted.

please review your order carefully before submitting, as offside desportos may be unable to accommodate cancellation requests after an order is accepted. if we do not accept, change or cancel an order, we will attempt to notify you via the email, billing address and/or phone number provided at the time of the order.

your purchases are subject to return or exchange solely in accordance with our return and refund policy return and refund policy.

you represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

5. prices, payments and invoicing

all prices displayed in the online store include value added tax (vat) at the applicable legal rate, unless expressly stated otherwise. shipping costs are displayed separately and communicated to the customer before completing the purchase.

prices, discounts and promotions are subject to change without notice. the price charged for a product or service will be the price in effect at the time the order is placed and will appear in your order confirmation email.

prices published in our online stores may differ from prices charged in our physical store or in stores operated by third parties.

in compliance with the omnibus directive (decree-law no. 109-g/2021), in the event of a price reduction, the lowest price charged in the 30 days prior to the start of the promotion will be indicated.

accepted payment methods:
a) credit and debit card;
b) bank transfer;
c) mbway.

you agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores. you agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.

in compliance with portuguese legislation (civa, art. 29(1)(b)), an invoice will be issued for all transactions carried out in the online store.

6. shipping and delivery

all delivery times are estimates and are not guaranteed. offside desportos is not responsible for delays caused by shipping carriers, customs processing or events beyond our control.

shipping costs, estimated delivery times and any geographical restrictions are communicated to the customer during the purchase process, before completing the order.

once products are transferred to the carrier, the risk of loss or damage passes to the customer, without prejudice to consumer rights provided by law.

for more details, please refer to our shipping policy shipping policy.

7. right of withdrawal

in accordance with decree-law no. 24/2014, of 14 february, the consumer has the right to freely withdraw from the contract within 14 (fourteen) calendar days from the date of receipt of the product, without the need to state a reason and without penalties, except for the costs set out in this section.

to exercise the right of withdrawal, the consumer must communicate their decision to offside desportos through an unequivocal statement, sent to the email geral@offsidedesportos.com or by letter to the address indicated in section 1, and may use the model withdrawal form available at [form link].

the consumer must return the products within a maximum of 14 days after communicating the withdrawal. products must be returned in their original condition, without signs of use, with all original labels and packaging.

return costs are borne by the customer, except when the product is defective or non-conforming, in which case the costs will be borne by offside desportos.

the refund will be processed within a maximum of 14 days after receipt of the returned products or after proof of dispatch is provided, whichever occurs first, using the same payment method used in the original purchase, unless otherwise agreed.

exceptions to the right of withdrawal: in accordance with article 17 of decree-law no. 24/2014, the right of withdrawal does not apply, namely, to:
a) products made to the consumer's specifications or clearly personalized;
b) sealed products that are not suitable for return for health or hygiene reasons and that have been opened after delivery;
c) products that, by their nature, are inseparably mixed with other items after delivery.

8. legal warranties

in accordance with decree-law no. 84/2021, of 18 october, all products purchased in the online store benefit from a legal conformity warranty of 3 (three) years for new goods and 18 (eighteen) months for used goods (if applicable), from the date of delivery.

if the goods do not conform with the contract, the consumer is entitled to have conformity restored, which may include repair, replacement, a proportional price reduction or termination of the contract, in accordance with the law.

the consumer must report the lack of conformity within 2 (two) years from the date on which it was detected.

9. intellectual property

the services, including but not limited to all trademarks, text, images, graphics, videos, audio, and the design, selection and arrangement thereof, are the property of offside desportos, its affiliates or licensors and are protected by applicable intellectual property laws.

these terms permit you to use the services for personal, non-commercial use only. you must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any material from the services without our prior written consent.

the names, logos, product and service names, designs and slogans of offside desportos are trademarks of offside desportos or its affiliates or licensors. you must not use such trademarks without prior written permission from offside desportos.

10. third-party tools and services

you may be provided with access to tools offered by third parties as part of the services, over which we exercise no control or monitoring.

you acknowledge and agree that we provide access to such tools "as is" and "as available", without any warranties, representations or conditions of any kind and without any endorsement. we shall have no liability arising from or related to your use of optional third-party tools.

the services may contain materials and hyperlinks to websites operated by third parties. we are not responsible for the content or accuracy of any third-party materials or websites. access to such sites is at your own risk.

11. relationship with shopify

offside desportos is powered by shopify, which enables us to provide the services. however, any sales and purchases made in our store are made directly with offside desportos.

by using the services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and offside desportos, including any injury, damage or loss resulting from purchased products and services. you hereby expressly release shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with offside desportos.

12. privacy policy

all personal information we collect through the services is subject to our privacy policy, available at privacy policy, and certain personal information may be subject to Shopify's privacy policy.

as the services are hosted by shopify, it collects and processes personal information about your access to and use of the services in order to provide and improve them. information submitted to the services will be transmitted to and shared with Shopify, as well as third parties that may be located in other countries. please refer to our privacy policy for further details.

13. user feedback and content

if you submit, upload, post, email or otherwise transmit any ideas, suggestions, reviews, proposals or other content (collectively, "feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such feedback in any medium and for any purpose.

you represent and warrant that: (i) you own or have all necessary rights to all feedback; (ii) you have disclosed any compensation or incentive received; and (iii) your feedback will comply with these terms.

we reserve the right, but have no obligation, to monitor, edit or remove feedback that we deem unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violates the intellectual property of third parties or these terms.

14. errors, inaccuracies and omissions

occasionally there may be information on the services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping costs, delivery times and availability.

we reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice (including after you have submitted your order).

15. prohibited uses

you may access and use the services for lawful purposes only. you may not access or use the services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, national or local regulations, rules or laws; (c) to infringe our intellectual property rights or those of third parties; (d) to harass, abuse, insult, harm, defame, slander, intimidate or cause harm to any person; (e) to transmit false or misleading information; (f) to transmit viruses or any type of malicious code; (g) to collect personal information of third parties; or (h) to interfere with the security features of the services.

we reserve the right to suspend, disable or terminate your account at any time, without prior notice, if we determine that you have violated any part of these terms.

16. automated agents

this section applies if you use, allow, enable or cause the deployment of an agent to access, use or interact with any services. "agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity.

no agent may access, use or interact with the services unless it identifies itself and operates in strict compliance with the requirements set out herein. we may limit, including by technical means, whether and how any agent accesses, uses and interacts with the services.

17. termination

we may terminate this agreement or your access to the services (or any part thereof) at our sole discretion, at any time and without prior notice, and you will remain liable for all amounts due up to and including the date of termination.

the following sections will continue to apply following any termination: intellectual property, feedback, termination, disclaimer of warranties, limitation of liability, indemnification, severability, waiver, entire agreement, assignment, governing law, privacy policy, and any other provisions that by their nature should survive termination.

18. disclaimer of warranties

the information presented through the services is made available solely for general information purposes. we do not warrant the accuracy, completeness or usefulness of this information. any reliance you place on such information is strictly at your own risk.

except as expressly stated by offside desportos, the services and all products offered through the services are provided "as is" and "as available", without any representations, warranties or conditions of any kind, express or implied. some jurisdictions do not allow the disclaimer of implied warranties, so the above disclaimer may not apply to you.

nothing in this section affects the legal warranty rights provided under decree-law no. 84/2021 or other consumer rights under applicable law.

19. limitation of liability

to the fullest extent permitted by law, offside desportos, its partners, directors, employees, affiliates, agents, service providers or licensors, or those of shopify and its affiliates, shall not be liable for any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, lost profits, loss of revenue, loss of data or any similar damages, arising from your use of the services or any products purchased through the services.

nothing in this section excludes or limits liability for damages caused by wilful misconduct or gross negligence, nor consumer rights under applicable law.

20. indemnification

you agree to indemnify, defend and hold harmless offside desportos, shopify and our affiliates, partners, directors, employees, agents and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, arising from: (1) your breach of these terms and conditions; (2) your violation of any law or the rights of third parties; or (3) your access to and use of the services.

21. dispute resolution

in accordance with law no. 144/2015, of 8 september, we inform that offside desportos is bound to the following alternative dispute resolution (adr) entity:

adr entity: ciab – consumer information, mediation and arbitration centre (consumer arbitration court)
website: www.ciab.pt
contacts: rua d. afonso henriques, no. 1, 4700-030 braga
phone: 253 617 604
email: geral@ciab.pt

the consumer may use the european online dispute resolution (odr) platform, available at https://ec.europa.eu/consumers/odr, for the out-of-court resolution of disputes arising from contracts concluded online.

22. complaints book

in accordance with decree-law no. 74/2017, of 21 june, offside desportos makes the electronic complaints book available at https://www.livroreclamacoes.pt.

complaints received will be responded to within 15 working days of receipt.

23. severability

if any provision of these terms and conditions is deemed unlawful, void or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these terms and conditions, without affecting the validity and enforceability of the remaining provisions.

24. waiver and entire agreement

our failure to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision.

these terms and conditions and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us, and govern your use of the services, superseding any prior or contemporaneous agreements, communications and proposals.

25. assignment

you may not delegate, transfer or assign this agreement or any of your rights or obligations under these terms without our prior written consent. we may transfer, assign or delegate these terms and our rights and obligations without your consent or notice.

26. governing law and jurisdiction

these terms and conditions are governed by and construed in accordance with portuguese and applicable european union law.

for the resolution of any disputes arising from these terms, the courts of the district of braga shall have jurisdiction, without prejudice to the consumer's right to resort to the court of their domicile, in accordance with the law.

27. changes to terms and conditions

you can review the most current version of the terms and conditions at any time on this page.

we reserve the right, at our sole discretion, to update, change or replace any part of these terms and conditions by posting updates and changes to our website. it is your responsibility to check our website periodically for changes. continued use of the services after the posting of any changes constitutes acceptance of those changes.

28. contact information

questions about the terms and conditions should be sent to:

Offside Desportos
email: geral@offsidedesportos.com
address: Rua Damião de Góis, Maximinos, 4700-028 Braga, Portugal
phone: +351 933 137 544